We aim to provide a smooth shopping experience. Please read our return policy carefully.

1. Return Eligibility

We accept returns or replacements only if:

• The product is damaged during transit, OR
• The wrong product was delivered, OR
• The product is dead on arrival (not working at first use).

We do not accept returns for:

• Change of mind
• Color preference
• Minor design variation
• Incorrect order placed by customer

2. Reporting Time

Any issue must be reported within 24 hours of delivery.

To request return/refund, Email: service@shopixos.com

• Order Number
• Clear photos
• Unboxing video (recommended for faster resolution)

Submitting an unboxing video is highly recommended, as it can help facilitate a faster review and approval process.

3. Refund Process

• After verification, refund will be processed within 5–7 business days.
• Refund will be issued to original payment method.
• For COD orders, bank details will be required.

4. Manufacturer Warranty

Some products may carry manufacturer warranty. In such cases, customers may need to contact the authorized service center as per brand policy.

We do not provide additional seller warranty unless explicitly mentioned.

5. Non-Returnable Situations

• Used products
• Products damaged due to misuse
• Issues reported after 24 hours
• Products without original packaging